General Terms and Conditions


  1. Introduction

www.lendlab.co.uk is a site operated by LENDLAB LIMITED. We are registered in England and Wales under company number 12080470 as LENDLAB LIMITED (LendLab, We, Us). These terms and conditions (Terms) apply to the use of this website and any Services provided through the website with the domain name http://lendlab.co.uk (Website). These Terms comprise the entire agreement between LendLab and You in relation to use of the Services and create a binding legal contract between You and LendLab. LendLab recommends that You read these Terms carefully. Your use of this Website, and any provision of Services through it, are subject to these Terms and all applicable laws. By using this Website in any manner, including but not limited to visiting or browsing the Website, You agree to be bound by these Terms, including those additional terms and conditions and policies referred to herein and/or available by hyperlink. These Terms apply to all users of the Website. If You do not understand or accept these Terms, You must exit this Website immediately.


  1. Definitions

The following words have the following meanings in these Terms and Conditions:

  • We are LENDLAB
  • Site is www.lendlab.co.uk
  • You are a visitor to the Site.
  • Content means any text, graphics, images, audio, video, software, data compilations and any other form of information capable of being stored in a computer that appears on or forms part of the Site.
  • Regulations means the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.
  • User means any person, firm or company using the Site for any purpose.
  • TOS means Terms of Use & Service which govern your use of lendlab.co.uk (the ‘site’) and the LendLab service and sale of products.


  1. Acceptance of Terms of Use

By using the Service, visiting or browsing the Site, you accept these Terms of Use and any modifications that may be made to the Terms of Use at any time. If you do not agree with these Terms of Use you should stop using the Service, visiting or browsing the Site. These Terms of Use constitute a binding legal agreement between You and LENDLAB.

These are our terms and conditions. They apply each time you visit our site and every time you order a garment from us. We will assume that you’ve read them before you use the site or the services we offer. Please check this section of the Site before using the Site to determine whether a change has been made to these Terms of Use.

Company and Contact Information

www.lendlab.co.uk is a site operated by LENDLAB LIMITED (“We”).  We are registered in England and Wales under company number 12080470 and have our registered office at Kemp House, 160 City Road, London, EC1V 2NX.

We are a private limited company.

To contact us, please email contact@lendlab.co.uk

3.1 Other terms that may apply:

The terms of use refer to the following additional terms, which also apply to your use of our site:

  • Our Privacy & Cookie Policy
  • Our Terms & Conditions of Supply
  • Our Acceptable Use Policy

If you purchase goods from our site, our terms and conditions of supply will apply to the sales.


  1. Website Use

We reserve the right to suspend or withdraw all of or any part of our website at any time for business or operational reasons. You are responsible for ensuring that all persons who access our site through your internet connection are aware of these terms of use and other applicable terms and conditions, and that they comply with them.

The content on our site is provided for general information only.  It is not intended to amount to advice on which you should rely.  You must obtain professional or specialist advice before taking, or refraining from, any action on the basis of the content on our site. Although we make reasonable efforts to update the information on our site, we make no representations, warranties or guarantees, whether express or implied, that the content on our site is accurate, complete or up to date.

4.1 Affiliate Links

Where our site contains links to other sites and resources provided by third parties, these links are provided for your information only.  Such links should not be interpreted as approval by us of those linked websites or information you may obtain from them. We have no control over the contents of those sites or resources.

4.2 User Generated Content

This website may include information and materials uploaded by other users of the site.  This information and these materials have not been verified or approved by us.  The views expressed by other users on our site do not represent our views or values. If you wish to complain about information and materials uploaded by other users please contact us at contact@lendlab.co.uk

4.3 Use and Restrictions for Uploaded Content

 By uploading content you grant LENDLAB, its affiliates, its service providers and its retail partners a limited license to use, store and copy that content and to distribute to third parties in any manner to be determined at LENDLAB’s and its affiliates’ sole discretion, including but not limited to on its webpages, social media pages operated by the LENDLAB and its affiliates, promotional e-mails and advertisements, and in other marketing, promotional and advertising initiatives, in any media or imprint now or hereafter known.

 We reserve the right to modify, summarise or delete any content, which we, in our sole discretion and view, consider to violate the guidelines for content or any other provisions of these Terms and Conditions. We do not guarantee that there are any possibilities for you to edit or delete the content you submit. 

 4.4 Guidelines for Content

You will not use the Site or Service to: (a) upload, post, email, or otherwise transmit any Submission that contains personally identifying information (such as actual names, phone numbers, mailing addresses, email addresses and URL), unlawful, harmful, threatening, abusive, harassing, tortious, defamatory, vulgar, obscene, libellous, invasive of another's privacy, hateful, or racially, ethnically or otherwise objectionable; (b) harm minors in any way; (c) impersonate any person or entity, or otherwise misrepresent your affiliation with a person or entity; (d) upload, post, email, or otherwise transmit any Submission that you do not have a right to transmit under any law or under contractual or fiduciary relationships (such as inside information, proprietary and confidential information learned or disclosed as part of employment relationships or under nondisclosure agreements); (e) upload, post, email or otherwise transmit any Submission that infringes any patent, trademark, trade secret, copyright or other proprietary right of any party; (f) upload, post, email, or otherwise transmit any unsolicited or unauthorised advertising, promotional materials, "junk mail," "spam," "chain letters," "pyramid schemes," or any other forms of solicitation; (g) upload, post, email, or otherwise transmit any material that contains software viruses or any other computer code, files, or programs designed to interrupt, destroy, or limit the functionality of any computer software or hardware or telecommunications equipment; (h) interfere with or disrupt the Site or servers or networks connected to the Site, or disobey any requirements, procedures, policies or regulations of networks connected to the Site; (i) intentionally or unintentionally violate any applicable local, state, national or international law or regulation; (j) "stalk" or otherwise harass another; (k) write comments that in any way refer to persons under 18 years of age; or (l) collect or store personal data about other users.

4.5 Personal Information

We will only use your personal information as set out in our Privacy & Cookie Policy.

4.6 Intellectual Property

LENDLAB is a UK registered trademark of LENDLAB LIMITED. All LENDLAB graphics, logos, page headers, button icons, scripts and service names are trademarks or trade dress of LENDLAB. We own all the information and intellectual property on the Site and you have no right to reproduce or use any of that information or intellectual property without our express written permission


  1. The LendLab Service

The Service allows customers to access the Site and purchase or borrow products from LENDLAB in accordance with these Terms of Use. The customer can choose products to borrow from our online selection, and have them shipped to the customer's address. This is done with a return date. We reserve the right to limit the number of items that a member may borrow at any time. The currently available borrowing options and costs, are outlined in detail on the Site.

The hired item will always remain the property of LENDLAB LIMITED. If the User has not returned the rental items 30 days after the return date, we will assume the item is not going to be returned and will charge the users payment method 100% of the recommended retail price of the item(s) minus the value of the rental and late fees the user has already paid. (See Rental Period and Late Fees)

 5.1 Garment:

By accepting these terms and conditions you agree with the following; that you must follow all instructions we provide with the garment both for its use and packing. That you will treat the garment with the same respect you would apply had you borrowed it from a close friend, in a proper manner and with due care. The value of the garment is as advertised on the Site. The garment may not be an exact match for the colour or definition in the photos shown. You will examine and try on the Garment immediately following its delivery and tell us without delay if it is suffering from any damage, does not fit or is in any way short of the description we have supplied on the Site, in cases where this does not happen we will make charges for cleaning and/or repairs. Under no circumstances will you alter, add to or clean the Garment in any way. If done so, LENDLAB reserves the right to invoice for part or full replacement value of the items and charge you the full amount of any potential lost earnings or incurred costs regardless of whether any damage has been caused.

 5.2 Damages

The User is solely responsible for the apparel they have rented and is therefore liable for any damage or loss that occurs during the rental period. If a product is returned in a damaged or reduced condition to that which it was sent in and that exceeds normal wear and tear, as determined by LENDLAB in its sole discretion, you agree that LENDLAB may charge you up to 100% of the original RRP of the apparel item. The user remains liable for the replacement of this item regardless of whether they are personally responsible for the damage because in ordering the item they agreed to take responsibility for the apparel. The product replacement fee will vary depending on the specifics of each dress and its amount is to the full discretion of LENDLAB.

5.3 Rental Period and Late Fees

The rental period starts from couriered delivery of the ordered item to when item/s are dropped off at any UK Royal Mail Post Office. Should LENDLAB items not be sent back on the agreed rental return date, LENDLAB is entitled to charge additional hire fees to the user’s payment method which was provided at the time of the original rental. If the return day falls on a Sunday where Royal Mail Post Offices are closed you will be liable for returning a day earlier of by 12pm the Monday after, any later than this and you will be charged late fees.

Late Fees:

  • A fee of 50% of the rental price will be charged for every day the garment is late until the charges make up the RRP of the garment.
  • If the outfit is not returned within 10 days, we will assume it is lost and will charge you 100% of the item’s RRP value.

5.4 Shipping

To see current shipping policies governing the delivery and return of products please see Delivery and Returns Page on the Site. Delivery time for products you have selected to borrow may vary based upon (a) inventory availability, (b) your delivery address, (c) when you place an order, and (d) other circumstances impacting delivery. Our acceptance of your order will take place when we email you to accept it, at which point a contract will be made between you and us. If we cannot accept your order we will inform you of this and not charge you for your order. LENDLAB makes no guarantees as to actual delivery time as any delivery time or date given by LENDLAB to you is an estimate only. We are not responsible for delivery delays outside of our control. If such occurs we will contact you as soon as possible to inform you. If the item is delivered late the user must accept delivery unless an alternative agreement is reached between LENDLAB and you. The risk of loss for items shipped passes to you upon delivery by the carrier. We will send you an email letting you know when your product is shipped. We do not accept orders from, nor ship to, addresses outside of the UK. If after a failed delivery to you, you do not re-arrange delivery or collect them from a delivery depot we will contract you for further instructions and may charge you for storage costs and any further delivery costs.  If, despite our reasonable efforts we are unable to contact you or re-arrange delivery or collection we may end the contract.

5.5 Returns:

You may return an unworn rented item and obtain a refund. You must deposit the unworn item with the ribbon label still attached in the returns bag provided and return at any UK Royal Mail Post Office from within 24 hours of receiving the garment. Should the apparel be kept for more than 24 hours by the customer, but expects a full refund on all dresses - LENDLAB reserves the right to charge the full rental fee for the item. If you have any questions or issues with returning the item within 24 hours please contact contact@lendlab.co.uk. LENDLAB reserves the right to process a refund within 14 days of a request for a refund unless the order is being disputed.

If you would like to exchange a product please get in touch with customer services on contact@lendlab.co.uk. To exchange items must be dropped off back to us within 24 hours (check the item you would like to do an exchange with is available on your event day). We will charge/refund you for the difference in cost for your exchanged items.

5.6 Cancellation: Refunds and Costs

Cancelling before delivery: If you wish to cancel your order before it is delivered you must do so at least 14 days in advance of your chosen delivery date and you will be entitled to receive a full refund. Orders cancelled with less than 14 days’ notice are still liable to pay the rental fee however delivery will be refunded. If you wish to cancel your order please let us know by contacting customer service on contact@lendlab.co.uk.

LENDLAB cancelling your order: In certain circumstances, we reserve the right to cancel an order before it has been dispatched to the user. Circumstances can include: if the apparel has been returned late/not returned/damaged by a previous customer or if the User has given cause for concern over their suitability for hiring from LENDLAB i.e. frequent late returns or damaged items.

5.7 Problem with product:

If you have any problems with your product please get in touch with us by contacting customer service on contact@lendlab.co.uk


  1. Price and Payment

Payment for all orders must be made by credit or debit card on the payment page. We accept payment by most major credit or debit cards. By using up for the Service, you authorise LENDLAB to bill your debit or credit card the applicable fees, per-item or borrowing fees, shipping charges, all applicable taxes, and any other charges you may incur in connection with your use of the Service. The applicable fees will be charged to your credit card on the date your purchase is made. When you borrow a garment, you will be required to provide LENDLAB with accurate, complete and current credit card information for a valid credit card that you are authorised to use. We can only accept Payment Methods where the statement address is within the United Kingdom. If despite our best efforts, products are incorrectly priced we reserve the right to delay accepting your order before correcting the price. The User will then be liable to pay the correct price to be able to order.


  1. Limitation of Liability

To the extent permitted by the law, LENDLAB expressly excludes all conditions and warranties. Where legislation implies any condition or warranty (a non-excludable term), and that legislation avoids or prohibits provisions in a contract excluding or modifying the application or exercise of or liability under such a non-excludable term, that non-excludable term is deemed to be included in these Terms, however LENDLAB’s liability for any breach of that non-excludable term is limited, at LENDLAB’s option, to the supply of equivalent goods or services, or paying the cost of supplying equivalent goods or services. LENDLAB is not liable in respect of any indirect, punitive, special, incidental or consequential damage in connection with or arising out of a breach of these Terms (including for loss of profits, use, data, or other economic advantage) that may be suffered or incurred in respect of a failure or omission on the part of LENDLAB to comply with its obligations under these Terms.


  1. Intellectual Property

We own all the information and intellectual property on the Site and you have no right to copy or use any of that information or intellectual property other than to use the Site unless we give that right to you.


  1. Agreement

The TOS (as amended from time to time) constitutes the entire agreement between you and LENDLAB regarding your use of this Site, and supersedes any other agreement or understanding, arrangements, undertaking or proposal, written or oral, between you and LENDLAB in relation to such matters. In the event any other rules, code of conduct, or other matter posted on this Site conflicts with the terms of the TOS, the TOS shall govern. No oral explanation or oral information given by any party shall alter the interpretation of the TOS. We may transfer this agreement to someone else.  We may transfer our rights and obligations under these terms to another organisation. Even if we delay in enforcing this contract, we can still enforce it later.  If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of breaking this contract, this will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date. Use of this Website, all matters arising out of or in connection with it and all terms are governed by the laws applicable in England. By accessing this Website You consent and submit to the non-exclusive jurisdiction of the Courts of England in all matters arising out of or in connection with Your use of this Website and terms.